Inbox Sync and Sending Troubleshooting
Inbox sync and sending troubleshooting for PressedMail.
Sync problems split into three questions: is the connection alive, is the schedule firing, and is the provider rejecting something? Diagnostics answers the first two directly.
Mail is stale or missing
- Check WP-Cron. Sync runs on WP-Cron; Diagnostics shows its last run. On low-traffic sites, cron may fire rarely. Trigger it with a real system cron job for reliability.
- Check the account's sync interval under Settings → Accounts. Default is every five minutes; manual-only accounts sync only when you refresh.
- Check connection health. Errors are classified per account, retries back off automatically, and a circuit breaker pauses hosts that are down. An account in that state shows it, and resumes when the host does.
Sending fails while receiving works
- SMTP is a separate connection from IMAP; verify the SMTP host, port, and encryption on the account.
- Shared hosts often block outbound SMTP ports. Ask the host whether 465/587 are open outbound.
- Provider rejections (rate limits, sender policy) come back as classified errors on the account; the message stays available to retry.
Scheduled mail does not leave
Snooze returns, scheduled sends, and follow-ups all ride WP-Cron. If they stall together, cron is the cause. See above.
Duplicates
- Folders appearing twice usually means the same account connected twice; remove one connection.
- Messages appearing twice across folders can be the provider's own virtual folders (All Mail). Filter by folder rather than account-wide.